Guest post

DISCLOSURE: This isn't a commercial endorsement, although it may sound like one. Consider me a raving fan. I hold great respect for my speaker/author colleagues who are academics by trade. Those who have gone to great lengths to research current trends, have unearthed actionable methodologies and strategies, and who provide compelling statistics to make valid points about change, leadership, and business management. Larry Winget is not among them. Larry's a no nonsense, s

Guest post by Shep Hyken Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and you want to instill a customer service culture, how do you make it happen? To become a customer-centric company requires first building an employee-centric workplace. If you want your customers to be amazed – and loyal, and refer their family and friends to you, etc. – what you need to do first is . If you want a real-life example tha